Knowledge Base & Documentation

How can we help you close customers?

Everything you need to configure workspaces, monitor Reddit & YouTube 24/7, draft safe community karma posts, and manage your Stripe subscription.

Quickstart (2 Mins)

Set up your first product workspace, add keywords, and run your first scan.

YouTube Comments Radar

Surface buyer intent from YouTube videos and track targeted creator channels.

Warmup & Karma Crafter

Draft authentic value posts to build community trust and prevent account bans.

AI Reply Tones

Calibrate Soft Pitch, No-Pitch, User Voice, and custom founder guidelines.

Discord & Slack Alerts

Push high-intent leads straight to your team chat or Zapier automations.

Stripe Billing & Portal

Manage subscription plans, invoices, receipts, and payment methods securely.

1. Getting Started in 2 Minutes

ThreadToSale acts as your 24/7 outbound and inbound acquisition engine. Unlike generic social listening tools that overwhelm you with brand mentions, ThreadToSale is strictly engineered to catch high-intent buying signals.

  1. Create an account or start free at app.threadtosale.com/start. No credit card is required for your free trial.
  2. Describe your product or service: enter your product name, landing page URL, target customer pain points, and competitors. Our AI will automatically extract relevant keywords.
  3. Choose your subreddits and YouTube channels: pick communities where people actively ask for software, design, development, or service recommendations.
  4. Run your first scan: ThreadToSale scans matching threads, scores intent from 0โ€“100, and drafts high-context replies ready for one-tap publishing.

2. Multi-Product & Multi-Service Workspaces

If you run multiple micro-SaaS products, client agency accounts, or freelance services, you don't need separate logins. ThreadToSale lets you organize everything into distinct Workspaces.

๐Ÿ’ก Workspace Isolation

Every lead, keyword set, monitored subreddit, YouTube channel, and analytics metric strictly follows the active workspace selected in the top bar. You can switch between products instantly or view aggregated analytics.

  • Create New Workspace: Click your product dropdown in the top header and select "+ Add Product or Service".
  • Custom Voice & Positioning: Each workspace maintains its own unique target customer profile, elevator pitch, and AI response voice.

3. Reddit Monitoring & Buying Signal Detection

Reddit is the world's highest-intent forum, but Redditors are notoriously allergic to obvious marketing. ThreadToSale searches with precision intent operators:

  • Pain-point queries: "alternative to [competitor]", "looking for a tool that", "willing to pay", "anyone recommend".
  • Deduplication: Every thread ID is stored and hashed, ensuring you never receive duplicate notifications for the same post.
  • Automatic Scheduled Scans: Every workspace with subreddits or YouTube channels is scanned automatically. Choose the interval under Monitoring > Schedule & filters, down to your plan's fastest: 24 hours (Free), 1 hour (Pro) or about 1 minute (Agency). You can also trigger a manual scan at any time.
  • More Sources: Under Monitoring > More sources, switch on Hacker News, Bluesky and Stack Exchange sites, and add Discourse forums or any RSS/Atom feed. They are searched with your keywords through official APIs. Forums and feeds per workspace: Free 1, Pro 20, Agency unlimited.
  • Competitor Leads: List up to 10 competitors in Product (or during setup). Scans then search for people asking for an alternative to one of them, switching away, or unhappy with one, wherever they post on Reddit and in your other sources. These leads get a โš” badge, rank first, and their reply drafts acknowledge the competitor fairly. Use the Competitor leads filter to see only them.
  • Daily Digest (every plan): Under Monitoring > Daily digest, get your best new leads once a day by email and, optionally, in a Slack or Discord channel, at the hour you choose in your time zone. Nothing is sent on days without new leads, and every email has a one-click unsubscribe link.
  • CRM Sync (Pro and Agency): Under Monitoring > Send leads to your CRM, connect HubSpot (private app token with deal read/write scopes) or Pipedrive (personal API token). Send a lead with the โ†— CRM button on its card, or let each scan send new leads above a score automatically. Each one arrives with the post link, its score and your draft reply.
  • Results Tracking: Replies that mention your product get a tracked link (?via=code). Add the one-line script from Leads > Track results to your website, and to your app if people sign up or pay there, to see visits, signups and sales per reply and per community. The same window checks that the script is installed.
  • Market Languages: Under Monitoring > Market languages, pick the languages your buyers write in. We then search native communities, channels and posts in those languages and draft replies in the language of each post. Free workspaces use your interface language; Pro includes 2 and Agency 5 per workspace.

4. YouTube Comments & Video Radar

Many of your best buyers are asking questions in the comment sections of popular tech, SaaS, tutorial, and review videos. ThreadToSale monitors both:

  • Video Title & Description Searches: Discovers recent videos covering your niche, problem space, or competitor reviews.
  • Comment Section Extraction: Scans top and recent comments for users asking for recommendations, alternatives, or complaining about existing software.
  • Nothing to configure: YouTube access is managed by ThreadToSale. Just add creator channels (e.g. @Fireship) under Monitoring > Tracked YouTube Channels; no API key is needed. Available on Pro and Agency.
  • Direct Comment Jump Links: Clicking "Open YouTube" takes you directly to the exact video timestamp or comment context.

5. Warmup & Karma Crafter (Anti-Ban Engine)

A brand new Reddit account or a dormant YouTube profile posting links will immediately be flagged by AutoModerator or banned by community moderators. To succeed, you must first build authentic karma and goodwill.

โš ๏ธ The Golden Rule of Karma

Never pitch in your warmup post. Warmup posts should share hard-earned lessons, industry tear-downs, transparent case studies, or thought-provoking questions. Save your product mention for natural replies to comments after your thread is upvoted.

How to use the Warmup & Karma Crafter:

  1. Navigate to the Warmup & Karma tab in your dashboard.
  2. Select the target Subreddit or YouTube channel and your relevant Workspace (or select "General Founder / Tech Karma").
  3. Choose your narrative style: "Lessons Learned", "Building in Public Failure", "Industry Insight & Trend", or "Community Discussion".
  4. Click Generate Safe Value Post. The engine crafts a 100% compliant, markdown-formatted post with no links and zero sales pitch.
  5. Copy, submit to the community, and engage naturally with everyone who comments.

6. AI Replies & Intent Scoring

ThreadToSale evaluates every lead with an AI Intent Score (0โ€“100%) based on buyer urgency, relevance, and purchasing capability:

  • 90โ€“100% (Hot Lead): User explicitly asking for a replacement, looking to purchase, or suffering from a critical pain point your product solves.
  • 75โ€“89% (Warm Lead): User asking for best practices, tool stacks, or advice where your tool is a natural fit.
  • Below 75%: Informational discussions filtered out by default to keep your inbox signal-to-noise ratio pristine.

One-Tap Tone Refinement

  • Soft Pitch: Shares value and advice first, then politely introduces your product as a relevant option.
  • No Pitch: Pure helpful value with zero product mention. Excellent for building author credibility in strict subreddits.
  • User Voice: Casual, natural, lower-case style that feels like an authentic community member rather than a corporate rep.
  • Very Short: Punchy 1-2 sentence response optimized for quick reading on mobile devices.

7. Discord, Slack & Webhook Integrations

Get notified the second a prospective buyer asks for your product on Reddit or YouTube. Instant alerts are included with Pro and Agency.

  1. Go to Monitoring > Instant alerts (Discord / Slack) in the app.
  2. Paste your Discord Webhook URL or Slack Incoming Webhook URL.
  3. Set your minimum intent score threshold (e.g., only ping when score โ‰ฅ 85%).
  4. Click "Send test alert" to verify receipt, then save your monitoring settings. ThreadToSale formats rich embeds with thread title, community, author, and one-click draft reply preview.

8. Stripe Billing, Invoices & Upgrades

All subscription payments, plan upgrades, and cancellations are handled securely via Stripe. ThreadToSale never sees or stores your full credit card number.

  • Live Plan Tiers:
    • Free: 1 Workspace, 5 subreddits, 5 keywords, daily scans, 10 leads, market language = your interface language.
    • Pro ($49/mo or $490/yr, 7-day free trial): Unlimited workspaces, 50 subreddits, 25 YouTube channels, 2 market languages per workspace, scans as often as every hour, 1,000 monthly leads, Warmup & Karma Crafter, Discord & Slack alerts.
    • Agency ($129/mo or $1,290/yr): Unlimited everything, 5 market languages per workspace, real-time scans (about every minute), multi-LLM priority routing, CSV/JSON export, dedicated 24/7 support.
  • Customer Billing Portal: From your app settings, click "Manage Billing" to open your self-service Stripe customer portal. Here you can download official VAT/tax invoices, update your payment method, or switch between monthly and annual billing.
  • Cancellation: You can cancel your subscription at any time with one click in the Stripe portal. Your plan will remain active until the end of your current billing period with zero surprise renewal charges.

9. Frequently Encountered Questions

Why didn't my scan find any results?
Ensure your monitored subreddits and keywords are not too narrow. Instead of searching for hyper-specific brand acronyms, search for conversational problem phrases like "recommend tool", "how do you", or "alternative".

Can ThreadToSale post replies automatically for me?
No. ThreadToSale deliberately operates on a "Human-in-the-Loop" philosophy. Automatic posting bots violate Reddit's rules and result in instant subreddit bans. Reviewing and clicking post yourself takes 5 seconds and guarantees 10x higher conversion rates.

Need further assistance?
Reach out directly to our team anytime at support@threadtosale.com.